Frequently Asked Questions

Everything you need to know about shopping with Animate USA.

What is the standard shipping timeframe for domestic orders?

All domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. You can start a return through our online portal to receive a prepaid shipping label.

How can I ensure I am ordering the right size?

Each product page features a detailed sizing chart with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

Animate USA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

Are your products ethically sourced?

Yes, we prioritize working with manufacturers who adhere to fair labor practices and sustainable production methods to ensure high-quality fashion with a lower environmental impact.

Can I modify or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed.